Refund & Cancellation Policy

You may cancel at any point before work on the sprint has started. Anything already paid that has not been worked against is refunded in full.

The website review itself carries no charge and no obligation — asking for one does not commit you to a sprint.

A sprint reserves a defined delivery window, so once design or development work has begun that time cannot be reassigned. Refunds are not issued after this point, other than in the circumstances set out below.

If you need to pause a sprint that is already underway, contact us — we will try to reschedule rather than cancel wherever the calendar allows.

If we are unable to deliver the scope that was agreed before the sprint started, you are refunded for the part not delivered. That applies whether the reason is capacity, a technical obstacle we did not foresee, or anything else on our side.

Scope is written down and agreed before a sprint begins, specifically so that this rarely comes up. If you believe what was delivered does not match what was agreed, raise it with us and we will review it against that written scope.

Circumstances vary, and we review genuine exceptions case by case rather than applying this policy rigidly.

Email hello@eazebiz.com with your project details and what you would like to happen. We will confirm receipt and tell you where you stand under this policy.